Computer System

Installation
We install or maintain server systems like DNS, Email, Web, or Syslog servers in your offices. Data backup is also an important feature, we implement a reliable data backup mechanism for your documents, databases, access logs, etc. We also look after user's PCs, for example keeping security software up to date. We offer stable and reliable solutions with competitive prices. We are happy to estimate a project's cost free of charge, please do not hesitate to contact us.

This is our procedure:

1 Initial meeting to define your requirements.	Free of charge.
2 Create a proposal document.	Free of charge.
3 Show you a quotation.	Free of charge.
4 Your order.	Thank you.
5 Create Requirements Definition document.
6 Create System Outline document.
7 Create System Details document.
8 Create Database Design document.
9 Create System Testing Guide document.
10 On-site installation.
11 System test.
12 Monitor the system for several weeks.
13 Update the documents after live.	You receive all documents.
14 Create a list of installed items.	You receive the list.
15 Customer's payment.	Thank you.
16 Maintain the system for an initial period.	Free of charge.

Maintenance / Troubleshooting
You must have experienced unexpected computer troubles, for example files were mistakenly deleted. Even if your system had been installed by somone else, we will fix the problem or will try to salvage the lost files.
If we were not able to find the cause of the trouble, we will not charge.

This is our procedure:

1 Initial cost estimate.	Free of charge.
2 Customer's order.	Thank you.
3 Full data backup.	To prevent the trouble from becoming worse.
4 Diagnosis.
5 Create Diagnostic Report.
6 Fixing.
7 Create Report of Works.	You receive the report.
8 Customer's payment.	If we find the cause of the problem.